FAQs

Frequently Asked Questions (FAQ)

 

How do I place my order?

To place an order, follow these steps:

  1. Add items to your shopping cart.

  2. Proceed to checkout via our website (Shopify Payments) or PayPal.

  3. Click the "Checkout" button on our site or the PayPal button if using PayPal.

  4. Enter your email, name, and shipping address.

  5. If you have a valid discount code, enter it in the "Discount" field and click "Apply".

  6. Click "Continue to Shipping Method" and confirm your delivery address.

  7. Click "Continue to Payment Method".

  8. Enter your payment details.

  9. Click "Complete Order".

 

What if there are missing items or incorrect products in my order?

If your order is missing items or includes incorrect products, please contact us at contactus@ninemix.com. Include your order number and a photo (file size below 1MB). We will reship the correct item at no extra cost, and you may keep the incorrectly shipped item as a gift.

 

How do I know my order was submitted successfully?

You will receive an email confirmation with your order number and purchase details.

 

Can I change my items after placing my order?

You can make changes to your order until 11:00 PM (+1 GMT) on the same day it was placed. Contact us at contactus@ninemix.com to request modifications.

How do I add items to my cart?

  1. Navigate to the product page.

  2. Select your preferences.

  3. Click "Add to Cart".

How do I view what's in my cart?

Click the Cart icon at the top of the website to view your selected items. You can also adjust quantities or remove products from your cart.

How do I remove items from my cart?

Click the Cart icon, find the item you want to remove, and click "Remove".

How do I change the quantity of an item in my cart?

In the Cart, update the number in the "Quantity" field beside the desired product.

What browsers are recommended?

For the best experience, we recommend using the latest versions of:

  • Google Chrome

  • Safari

  • Firefox

  • Microsoft Edge

What payment methods do you accept?

We accept major payment options including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay (where available)

How do I pay using PayPal?

Click the "PayPal" button at checkout. You will be redirected to the PayPal website to securely complete your payment.

How do I apply a discount code?

  1. Add items to your cart.

  2. Click "Checkout".

  3. Enter your shipping and contact details.

  4. Find the "Discount" field, enter your code, and click "Apply".

What is your return & exchange policy?

Please refer to our full Returns & Exchanges Policy for complete information.

How do I return an item?

Contact us at contactus@ninemix.com with your order details. We will guide you through the return process.

What is your cancellation policy?

Order Adjustment Window:
You can modify or cancel your order within 6 hours of placing it.

How to Cancel:
Email us at contactus@ninemix.com with your order number and request.

If Already Shipped:
If your order has already been dispatched, it cannot be cancelled. Please receive the package and refer to our Returns & Exchanges Policy for assistance.

Is ordering online secure?

Yes. We use SSL encryption to secure all transactions on our website.

Is it safe to use my credit card?

Absolutely. We use a secure payment gateway with full data encryption.

Is my personal information kept private?

Yes. Your information is confidential and will never be sold, rented, or shared without your consent—except when required by law.